Shipping policy

At Mallnoa, we offer free standard shipping on all orders within the United States. For shipping-related questions, contact us at contact@mallnoa.com.

SHIPPING COVERAGE

This policy applies to all orders shipped within the United States. We do not currently ship to P.O. boxes, APO/FPO addresses, or outside the United States.

ORDER FULFILLMENT & SHIPPING ORIGIN

Mallnoa is a United States-based business. Our products are fulfilled and shipped through international logistics partners and warehouses. Because of this, the shipping origin may differ from our registered business address. By placing an order with Mallnoa, you acknowledge that your order may be fulfilled and shipped from an international warehouse or fulfillment centre.

PROCESSING & HANDLING TIME

Orders are processed within 1–2 business days (Monday to Friday) after payment is confirmed. Orders placed after 5:00 PM Eastern Standard Time (EST) will be processed the following business day.

DELIVERY & TRANSIT TIME

Standard Shipping transit time is 6–12 business days. Estimated total delivery is 7–14 business days from the order date, depending on your location and warehouse availability. These are estimated delivery times — actual delivery may vary slightly during peak seasons or due to circumstances outside our control.

TRACKING

All orders include tracking. Once your order ships, you will receive a confirmation email with your tracking number and a link to monitor delivery in real time.

SHIPPING DELAYS

While we do everything we can to meet estimated delivery windows, delays may occur due to weather, high order volumes, or carrier issues. If your order exceeds the estimated delivery window, contact us immediately and our team will assist you.

LOST OR DAMAGED PACKAGES

If your order is lost or arrives damaged, contact us at contact@mallnoa.com with your order number and, where applicable, photos of the damage. We will investigate and provide a replacement or full refund as quickly as possible.

CONTACT INFORMATION

Store Name: Mallnoa

Address: 3463 Cleveland Ave, Columbus, OH 43224, United States

Email: contact@mallnoa.com

Phone: +1 (614) 695-3607

Customer Service Hours: Monday–Friday 9:00 AM–5:00 PM (EST) / Saturday–Sunday 11:00 AM–3:00 PM (EST)

We respond within 24 business hours on working days.