Refund policy
At Mallnoa, we want every purchase to feel right. If something isn't working for you, we are here to help with our simple return and refund process.
- CONTACT INFORMATION
Store Name: Mallnoa
Address: 3463 Cleveland Ave, Columbus, OH 43224, United States
Email: contact@mallnoa.com
Phone: +1 (614) 695-3607
Customer Service Hours (EST):
Monday–Friday: 9:00 AM–5:00 PM EST
Saturday–Sunday: 11:00 AM–3:00 PM EST
We respond to all inquiries within 24 hours on working days.
- ORDER FULFILLMENT & RETURN LOCATION
Mallnoa operates with a registered business address in the United States. Orders are processed through our fulfillment network, and shipping origin may vary depending on product availability and destination.
Approved returns may be directed to a designated return facility. The correct return address will be provided after your return request has been approved. Please do not send returns before receiving return instructions from our support team.
- 30-DAY RETURN PERIOD
You may request a return within 30 days of receiving your order. To be eligible, items must be unused, undamaged, in their original condition, and include original packaging where applicable.
Proof of purchase, such as your order number, is required for all returns.
- HOW TO START A RETURN
To request a return, contact us at contact@mallnoa.com with your order number and reason for the return.
Our team will review your request and provide return instructions if approved. Returns sent without prior authorization may not be accepted.
- RETURN SHIPPING COSTS
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. After review, we will provide a suitable solution.
For returns due to personal preference, incorrect size selection, or change of mind, return shipping costs are the responsibility of the customer.
- REFUND PROCESSING
Once your returned item has been received and inspected, we will confirm your refund by email. Refunds are issued within 7 business days after inspection and returned to the original payment method.
Additional processing time may be required by your bank or payment provider.
- EXCHANGES
If you need an exchange, please contact our support team. Approved exchanges follow the same eligibility requirements as returns.
- ORDER CANCELLATIONS
Orders can be cancelled before shipment. Once an order has shipped, cancellation is no longer possible, but you may request a return after delivery.
- NON-RETURNABLE ITEMS
The following items cannot be returned:
- Personalized or custom-made products
- Hygiene products that have been opened or used
- CONSUMER RIGHTS
Nothing in this policy limits your rights under applicable consumer protection laws. Customers in the United States are protected under applicable federal and state consumer protection laws, including rights regarding defective or misrepresented goods.